How do i return an item? Do i need an RMA?
Returning a package is Easy. Your Orders Are Covered With Our 14 Days Money Back Guarantee .
If you need to return or exchange an item, simply complete all the information, click the Submit button,
And we will send you all the information needed.
Guide Lines:
- Make sure you’re sending it back within 14 days from the date of purchase. (30 days for international customers). No refunds are issued after 14 days (30 days for international customers) all return shipping charges are the sole responsibility of the customer.
- After 14 days, an exchange will be offered for incorrect or defective items.
- Exchange and replacement will be at same value as the original order, shipping charges are non refundable.
- Items must be returned within 14 days in original and unopened packaging, opened cartridges sets will be subject to the full website retail price for each open cartridge. refused orders will have 25% restocking fee.
- Customers must contact us prior of returning an item, Each return MUST have an RMA number, “a Return Merchandise Authorization” number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return
Upon arrival please allow 1-2 Business days for your new order to ship out or account to be credited.
